Collectors, thank you for your patience while we investigated your concerns about Katie Cassidy's Supernatural Trading Cards Seasons 1-3 autograph cards. We have had numerous discussions with Katie Cassidy's agent, and we have determined that her autograph cards were mechanically produced with a stamp.
We are deeply sorry that we did not detect these stamped autographs ourselves and that we inserted them into our product. We are taking all the necessary steps to make sure that this type of problem does not happen again.
Over the past two weeks, we have printed and shipped new cards directly to Katie Cassidy for her to sign. Last weekend she individually signed each card and we received this new set of authentic autograph cards on Wednesday.
For those of you who have acquired a stamped Katie Cassidy autograph from our Supernatural Trading Cards Seasons 1-3 set, we have a replacement for you. Please ship your stamped card to the address below and we will exchange it for a hand-signed Katie Cassidy autograph card. As always, we strongly recommend postal tracking.
We are sorry for this inconvenience and we intend to earn back your confidence.
Please mail your stamped Katie Cassidy Supernatural Trading Cards Seasons 1-3 autograph card along with your name, phone number, email address and shipping address to this address:
c/o SPN KC Exchange
25351 Commercentre Dr. Suite 250
Lake Forest, CA 92630
Please retain a tracking number as Cryptozoic Entertainment is not responsible for lost or stolen shipments.